FAQs
Frequently asked questions
Quick answers for new and returning customers.
What are your delivery options and timelines?
We offer the following delivery options:
1. Bus/Local Pickup — ₦500
Your order will be sent through a driver at the park for pickup at the designated park. Estimated delivery time is 2–3 working days.
2. GIG Delivery — ₦3,000
Your order will be delivered to your doorstep through GIG Logistics. Estimated delivery time is 3–5 working days.
3. Swift Delivery — ₦4,500
Your order will be dispatched immediately and delivered to your doorstep through GIG Logistics. The applicable GIG delivery timeline will apply.
4. Free Delivery — Limited-Time Offer
During our free delivery promotion, orders are delivered using our Bus/Local Delivery option. The estimated delivery time is 2–3 working days.
Delivery timelines are estimates and may vary depending on the destination, logistics conditions, weekends, public holidays, or other circumstances beyond our control.
Can I return a product if there is a fault?
Yes. Products may be returned within 7 days of delivery if the product has a confirmed factory defect or manufacturing fault.
Before a return is approved for a suspected factory or manufacturing defect, the customer must provide a clear video showing the reported fault or defect. The return will only proceed after the issue has been reviewed and approved by our team.
Can I return a product if I simply change my mind?
Yes. If you receive your watch and are not satisfied with it or no longer want it, you may request a return within 3 days of delivery, provided that the product is in its original condition and has no scratches, damage, or other signs of use.
The product must remain in a condition that allows it to be resold.
When will a return or refund be rejected?
Returns, refunds, or exchanges will not be accepted where the issue is caused by:
* Customer misuse, negligence, or accidental damage
* Scratches, dents, or other physical damage
* Normal wear and tear
* Any damage or condition that makes the product unsellable
* Missing accessories, packaging, or other items originally supplied with the product
If a product is returned despite not meeting our return conditions, it may be rejected and no refund or exchange will be issued.
What must I return with the product?
All returns must include the original packaging, accessories, and other items supplied with the product.
If any item is missing, the corresponding value may be deducted from the amount refunded.
Who pays for return delivery?
For approved returns, the customer is responsible for sending the product back to us using a convenient delivery method of their choice.
If a customer requests an exchange because they are simply dissatisfied with the product or have changed their mind, the customer is also responsible for the cost of returning the product and the cost of delivering the replacement product.
Any applicable delivery promotion will no longer apply to such an exchange, and the actual delivery fee must be paid.
How are refunds calculated?
Only the amount paid for the product will be refunded. The original delivery fee is non-refundable.
Where applicable, deductions for missing accessories, packaging, or other items will be made before the refund is processed.
How does an exchange work?
For an approved exchange, any applicable payment or price difference must be settled before the replacement product is dispatched.
All exchanges remain subject to our return conditions and product availability.
